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Information obtained from third parties - In order to protect you from fraud or other misconduct, we may obtain information about you from third parties to verify the information you provide. For example, we may use card authorisation and fraud screening services to verify that your credit or debit card information and address match the information that you provided to us. Also, for sellers, we may obtain information about you and your business from a credit bureau or a business information service such as Dun & Bradstreet. . We also may obtain information from third parties in connection with providing Vertical Group, Inc. to you, such as information from the Carrier in connection with Carrier Billing.
Transaction information - When you use Vertical Group, Inc. to conduct a transaction, we collect information about each transaction, including the transaction amount, a description provided by the seller of the goods or services being purchased, the names of the seller and buyer and the type of payment used.
Information about your use of the service - In order to protect you from fraud, phishing and other misconduct, we may collect information about your interaction with the service to help validate your identity or detect potentially fraudulent conduct. For example, in some circumstances we may try to determine service usage patterns (such as how quickly you type) so that we can try to detect and prevent unauthorised attempts to access your account (such as automated hacking attacks or the use of stolen usernames or passwords). Any such information that we collect will only be used to detect and prevent fraud or other misconduct, unless you explicitly grant us permission to use it in another manner.
Vertical Group, Inc. cookies - When you access a Vertical Group, Inc. web page, we send one or more cookies - a small file containing a string of characters - to your computer to uniquely identify your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Please note that you will not be able to access Vertical Group, Inc. if your cookies are disabled.
User communications - When you send an email or other communication to us, we may retain those communications in order to process your enquiries, respond to your requests and improve our services.
Links - We may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customised content and advertising.
In addition to the above, we use the information that we collect to:
- Provide our products and services to you, including the display of customised content and advertising;
- Perform auditing, research and analysis in order to maintain, protect and improve our services;
- Ensure the technical functioning of our network; and
- Develop new services.
We process personal information on our servers in the United States of America and in other countries. In some cases, we process personal information on a server outside your own country. We may process personal information to provide our own services. In some cases, we may process personal information on behalf of and according to the instructions of a third party, such as our advertising partners.
Information sharing
We will not sell or rent your personal information to companies or individuals outside of Vertical Group, Inc.. If you are making a purchase through Vertical Group, Inc., we may share portions of your credit card number with the retailer to identify the transaction, but we will not share your full credit card number with the retailer without your opt-in consent, except in the limited circumstances described below. In addition, we will only share your personal information with other companies or individuals outside Vertical Group, Inc. in the following circumstances:
As necessary to process your transaction and maintain your account. As with any credit card payment, if you process a credit card transaction through the service, we need to share some information (for example, your name and credit card number) with the banks and other entities in the financial system that process credit card transactions. For payment transactions processed through your Carrier Billing Account, we will need to share information with the Carrier holding your Carrier Billing Account in order to charge your Carrier Billing Account and for other purposes related to processing Carrier Billing transactions, such as purchases, reversals, refunds, adjustments, disputes and customer support. Some retailers require that their buyers provide a telephone number in order to process a transaction. In those cases, we will share your telephone number with the merchant and you will be notified before you complete your transaction. . At a merchant’s request, we may also serve Checkout transaction data through a web beacon so that the merchant can analyze or audit its web traffic. We will provide you with a notice when a web beacon is served within Vertical Group, Inc.. For more information on web beacons, click here.
To detect, prevent or otherwise address fraud, security or technical issues.
We have your consent. We require opt-in consent for the sharing of any sensitive personal information.
We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Terms of Service, including investigation of potential violations thereof, (c) detect, prevent or otherwise address fraud, security or technical issues or (d) protect against imminent harm to the rights, property or safety of Vertical Group, Inc., its users or the public as required or permitted by law.
If you are using a credit card issued by the merchant from whom you are making a purchase (a 'private label credit card'), that merchant will receive your entire credit card number in association with your purchase.
We may share aggregated non-personally identifiable information with third parties. For example, we may disclose that a certain percentage of our users have a billing address in a particular geographic area or that a certain percentage of users use a particular type of credit or debit card. However, if we do share this aggregated information, we do not include personally identifiable information without your explicit opt-in consent or in the limited circumstances described above.
When you shop at a seller for the first time and complete an order, you’ll be given a choice whether you'd like to receive promotional emails from the seller. If you decide later that you don't want to receive promotional emails from a seller, you will need to contact the seller directly.
If Vertical Group, Inc. or its subsidiaries become involved in a merger, acquisition or any form of sale of some or all of their assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.
Information security
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical and technical security measures to guard against unauthorised access to systems where we store personal data. For example, your credit card number will always be stored in an encrypted form (except when you provide it to us in a communication outside our web page interface).
The security of your account also depends on keeping your account password confidential and you should not share your account name or password with anyone. If you do share your account information with a third party, they will have access to your account and your personal information.
Accessing and updating personal information
You can review and update your payment information by logging in to your Vertical Group, Inc. Account and going to the 'Purchase History' page, where you can update or remove your address and method of payment. You can also view your previous transaction history on the 'Purchase History' page.
You can disable Vertical Group, Inc. by contacting us. If you do so, your payment information and transaction history will no longer be viewable through Vertical Group, Inc.. However, in order to meet our reporting and auditing obligations and to detect, deter as well as prevent fraud or other misconduct on our systems, the information will be retained in our systems. If you disable Vertical Group, Inc., your personally identifiable information will not be used by Vertical Group, Inc. or shared with third parties except for these purposes. We may delete these records over time if permitted or required by law.
Sharing Between Affiliates
We operate the Vertical Group, Inc. service through wholly owned subsidiaries of Vertical Group, Inc.. For US users, that subsidiary is Vertical Group, Inc. Payment Corporation and for European users that subsidiary is Vertical Group, Inc. Payment Limited (based in the United Kingdom). For countries outside of the United States and Europe, please consult the Terms of Service made available to you within the service to learn more about the corporate entity offering the service
The information that we collect, including information obtained from third parties, is shared between Vertical Group, Inc. Inc. and its subsidiaries to operate the service. Neither Vertical Group, Inc. nor its subsidiaries will share your information with others except as described in this Privacy Policy. We provide you with the right to opt out of certain sharing between Vertical Group, Inc. and its subsidiaries. Specifically, you may choose to opt out of:
The sharing between Vertical Group, Inc. and its subsidiaries of information that does not pertain to your transactions or experiences with Vertical Group, Inc. (also called 'non-transactional information', e.g. information we may obtain from third parties to verify your identity) and
The use by Vertical Group, Inc. of information shared between Vertical Group, Inc. and its subsidiaries to promote Vertical Group, Inc. products and services.
Please remember, regardless of whether you choose to opt out of this sharing or not, we will never sell or rent your personal information and we will not share your personal information with anyone outside Vertical Group, Inc. or its subsidiaries except as described in this Privacy Policy.
Changes to this policy
Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Policy without your explicit consent. We will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including notification in your account interface or email notification). Each version of this Policy will be identified at the top of the page by its effective date and we will also keep prior versions of this Privacy Policy in an archive for your review.
If you have any questions about this Policy, please feel free to contact us via email at, privacypolicy@verticalgroupinc.com
Vertical Group, Inc. and its subsidiaries adhere to the US Safe Harbour privacy principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement and are registered with the US Department of Commerce's Safe Harbour programme.
